Double OTP Issues

KachiE — Wed, 20 Aug 2025 20:30:55 GMT

I am trying to transfer my number to Public Mobile. However when I login to the app, it sends an otp to my email. After I enter that it shows another otp validation, this time sent to my number.
However, the number is not yet active so I am technically unable to login because I am unable to receive the sms or voice note

Re: Double OTP Issues

TheSterlinger — Wed, 20 Aug 2025 20:37:15 GMT

@KachiE in that case you'd need to message agents directly for assistance. Click on the link below to send them a message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

topic Re: Double OTP Issues in Get Support

Double OTP Issues

Re: Double OTP Issues