topic Re: reception in Get Support

reception

JPA2 — Wed, 20 Aug 2025 19:32:50 GMT

I live in a 4-story condo, and when at home, the reception for both our new iPhones is inferior. It cuts in and out and often disconnects. When in other areas - outside, in the community, we have no problems.

Re: reception

computergeek541 — Wed, 20 Aug 2025 19:39:27 GMT

@JPA2 wrote:
I live in a 4-story condo, and when at home, the reception for both our new iPhones is inferior. It cuts in and out and often disconnects. When in other areas - outside, in the community, we have no problems.

No carrier has service everywhere. You can try different devices is the hope that some have better reception properties than others, but other than that, your only real choice would be to change carriers.

Re: reception

ORNGNBLK — Wed, 20 Aug 2025 19:40:44 GMT

@JPA2 first try resetting your network settings, this may improve the connection. If not, you can open a ticket using the orange chat bubble and have PM do a network reset from the back end as well. Hope this helps