topic Re: total rip off in Get Support

total rip off

SGL1 — Wed, 20 Aug 2025 19:00:44 GMT

I paid for a month: what a mistake.

a) the eSIM card was installed, and then it was not working: no phone, no internet....

b) had to purchase a new eSim card, so paid another 6$

AND I still have no internet and no phone...

In short, I just threw away 35 dollars....

And of course, there are no human support.

As there is no one to ask help from, no one to request money back... I guess this is all I can do...

Very disappointed....

Steve

Re: total rip off

hTideGnow — Wed, 20 Aug 2025 19:13:47 GMT

hi @SGL1 no rip off.. easy fix,submit ticket

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: total rip off

umnikke8 — Wed, 20 Aug 2025 19:14:31 GMT

File a service ticket or chat to get help. It's under 'Get Help'

Re: total rip off

SGL1 — Wed, 20 Aug 2025 19:17:40 GMT

already did ... thanks

Re: total rip off

CSA_PM — Wed, 20 Aug 2025 19:38:25 GMT

Thank you for the escalation! The customer is already in contact with ana agent.

Re: total rip off

SGL1 — Wed, 20 Aug 2025 21:45:39 GMT

Asked the same questions twice and disappeared....

I am sure others are happy, but this was a waste of money and time. First Air Canada, now this ...

if anyone has suggestion I am open.... otherwise I will have to go and get a new contract tomorrow ... oddly enough, I usually use Telus, but I believe Public Mobile is owned by Telus... so I guess not...

Re: total rip off

SGL1 — Wed, 20 Aug 2025 23:24:54 GMT

it was necessary to reload the eSim, and it fixed whatever the problem was. Thank you, everyone, for your help and the solution: greatly appreciated.

It has been a long couple of days because of the Air Canada strike....

Re: total rip off

computergeek541 — Wed, 20 Aug 2025 23:50:31 GMT

self solution removed