topic Re: payment in Get Support

payment

lilj — Thu, 21 Aug 2025 11:46:15 GMT

made payment now account has changed to blank

ORNGNBLK — Wed, 20 Aug 2025 18:17:55 GMT

@lilj try logging in from APP and from web browser to see if any changes. Do you still have service? data, text and calling all working?

lilj — Thu, 21 Aug 2025 01:08:04 GMT

ive changed my plan..it shows it has changed and will renew in September..but im unable to text or make a call...

hTideGnow — Thu, 21 Aug 2025 01:10:34 GMT

what phone do you have?

try reboot your phone, try Reset network settings. And try your PM sim in another phone if possible

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

lilj — Thu, 21 Aug 2025 03:04:59 GMT

its saying my phone is not active on the network when i temp to make a call