topic Re: Refund in Get Support

Refund

Fberni — Wed, 20 Aug 2025 11:55:49 GMT

I am expecting 2 refunds of 28.74, can you give me an update? Thank you.

Re: Refund

CSA_PM — Wed, 20 Aug 2025 12:05:55 GMT

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Refund

Dunkman — Wed, 20 Aug 2025 12:06:18 GMT

@Fberni

Typically refunds to credit card can take several weeks to process. If more than 2 weeks, you can try to contact customer service agent to check status of refund.

Sometimes, it is easier to get credit to your account instead and that is processed quicker. Customers can use the funds for the next 1-2 payment cycles.