topic Re: Trouble shooting in Get Support

Trouble shooting

Hermela2006 — Tue, 19 Aug 2025 23:56:38 GMT

I have a problem whenever someone calls me I don’t receive their call. But when I call they get my calls. What can I do in this situation?

Re: Trouble shooting

Handy1 — Tue, 19 Aug 2025 23:58:50 GMT

@Hermela2006 Did you just port your number to public mobile ? And did you leave old providers SIM card in the phone to reply YES to the confirmation text ? You would have had to reply YES to it with in 90 mins if receiving the text if you didn’t reply to text you will need supports help to fix

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Trouble shooting

slusagm — Wed, 20 Aug 2025 00:33:56 GMT

this used to be a common issue with some handset

What phone do you have? Try to set your network mode to 3G and test couple days and see if the issue is gone.