topic Re: Porting number in Get Support

Porting number

Hickory2014 — Tue, 19 Aug 2025 22:02:53 GMT

I’ve activated my new account and requested my number to be ported over. My phone can now make calls, but I can’t receive a call (it goes to voicemail?), and I’m not receiving texts.

is that normal?

Re: Porting number

ORNGNBLK — Tue, 19 Aug 2025 22:07:55 GMT

@Hickory2014 You can open a ticket using the orange chat bubble and ask that your network be refreshed. This solved my daughter’s issue about a year ago. Hope this helps

Re: Porting number

hairbag1 — Tue, 19 Aug 2025 22:08:27 GMT

@Hickory2014

did you follow the steps for successful port ? Did you leave old sim in the cell until you got port confirmation message to which you reply YES within 90 mins ? Once your old sim stops working, then install new sim.

Re: Porting number

BKNS27 — Tue, 19 Aug 2025 22:11:04 GMT

@Hickory2014

Did you reply to text confirming you are porting over to PM with YES?

If you did, you old SIM will continue to work until porting is completed. This could take up to 2 hours.