topic Re: Porting in Get Support

Porting

Ellie9009 — Tue, 19 Aug 2025 15:35:31 GMT

I've been trying to port my #. It didn't work so I cancelled with the new provider. Now my current number won't work.

I'm wondering if someone could either manially port it over OR reactivate my old one.

Re: Porting

hTideGnow — Tue, 19 Aug 2025 15:48:02 GMT

HI @Ellie9009

you were porting out?

i wonder if the number was already ported before you cancelled with the new carrier

can you login My Account?

Re: Porting

slusagm — Tue, 19 Aug 2025 15:54:12 GMT

Call 1855-4PUBLIC and enter your number. if the system able to find your account and provides the account status, then the number has not been ported out. But if the system said cannot find the number, then your number was already ported to the new provider.

Re: Porting

BKNS27 — Tue, 19 Aug 2025 16:16:46 GMT

@Ellie9009

You need to contact your new carrier to see if your number has been ported over to them. If you cancelled the porting then porting was not completed.

You need to reply to the text from the last carrier with YES confirming you are porting over to the new carrier.

If porting was not completed with either carriers then your number has been returned to the carrier you originally got the number from. So you need to contact them.

If the original carrier was Telus/Koodo/PM. There is a slim chance you might get it back. So dm a CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If your number was from any other carrier then it is gone.

Re: Porting

Ellie9009 — Tue, 19 Aug 2025 16:26:58 GMT

Hello.

I was but I cancelled it and now I just want my old account active with Public. I called the number and the system found it but the number is not active.

Re: Porting

BKNS27 — Tue, 19 Aug 2025 21:30:45 GMT

@Ellie9009

Best to contact a CS_Agent to help you activate your account.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting

hTideGnow — Tue, 19 Aug 2025 21:39:03 GMT

hi @Ellie9009

you can, but you need to arrange with PM support agent first. And as a minimum, you need to buy a new sim card or new esim and activate as a new account. After activation, PM will reassign you the phone number if the number has not yet ported over to the new carrier

But check with PM support agent first