topic Re: Help in Get Support

Help

Brook0310 — Tue, 19 Aug 2025 20:27:54 GMT

We were locked out of our phone plan, the sim quit working and we are needing to cancel the autopay.
we can’t access acct because don’t have the cell number or email to access it to cancel. What do we do? Can this be messaged to the customer service helper?

Re: Help

ORNGNBLK — Tue, 19 Aug 2025 20:31:27 GMT

@Brook0310 you can get help by opening a ticket using the orange chat bubble on the bottom right and and agent will get back to you during reg business hours of 9am-10pm eastern time

Re: Help

hTideGnow — Tue, 19 Aug 2025 20:44:07 GMT

hi @Brook0310

maybe your account already suspended? Call 1-855-4PUBLIC , enter your number and check what the system says. If system said your account is suspended, then you are good, no action needed. If the system cannot find your number, then your account is closed already

if the system says you still have an active account, the you can message Support agent and ask them to remove the credit card. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage