topic Re: HELP!!! in Get Support

New member issues

TeGeCe — Tue, 19 Aug 2025 11:44:39 GMT

Im a new member as of Friday, Aug 15,2025. My Iphone hasnt worked right since the change over. I am unable to make outgoing calls, and Im very limited as to contacts I can send text messages to. Im not sure what the problem is and Im haveing a very hard time to get any answers from anyone at Public Mobile. I am NOT a Happy member.

Thay have already got paid for that month of Aug-Sept15 and I have limited service. How am I supposed to get things fixed for me when I cant reach out to a service agent. They have my cell # and all my info and Ive heard from noone from Public Mobil. Doesnt sound like they are very Public!!

I use my cell as a way for my insulin pump to communicate with my health professionals and that is not happening either. I tryied to reach out to the health professional last Sat nite because I was running lows, but my phone wiuld not make tha calls I needed. Thank goodness my son found me at the bottom of the stairs.

HELP!!!!!!!!

HELP!!!

TeGeCe — Tue, 19 Aug 2025 12:05:26 GMT

Re: HELP!!!

softech — Tue, 19 Aug 2025 12:16:53 GMT

@TeGeCe

I have escalated your ticket on behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

In the mean time, make sure your old carrier sim card is removed, or disable the old carrier esim. Amd PM sim should be enabled (Turn on thos line is toggled on). Try Reset Network Settings

Re: HELP!!!

CSA_PM — Tue, 19 Aug 2025 12:23:45 GMT

Thank you for bringing this to our attention! The customer is already in contact with an agent since yesterday. The agent will continue assisting them directly.

@ TeGeCe, Public Mobile offers customer support exclusively through chat — no agent will be able to call you.

Re: HELP!!!

TeGeCe — Tue, 19 Aug 2025 13:28:14 GMT

Im not sure how to do anything you have written. I can answer the phone and text...thats it!!

call me

Re: HELP!!!

TeGeCe — Tue, 19 Aug 2025 13:31:54 GMT

This next day reply just dont cut it for me. I NEED A WORKING CELL PHONE. Medically required!!

HELP ME!!!

Re: HELP!!!

TeGeCe — Tue, 19 Aug 2025 13:35:17 GMT

What does your escalation do for me? I have to wait for someone they to email me. Does your staff there not have Canada wide calling?

Re: HELP!!!

CSA_PM — Tue, 19 Aug 2025 13:47:37 GMT

@ TeGeCe, Public Mobile offers customer support exclusively through chat — no agent will be able to call you.

You’ll need to continue the conversation you started yesterday with one of our agents.

Re: HELP!!!

TeGeCe — Tue, 19 Aug 2025 14:00:47 GMT

But I dont have time to wait for a full day. I need this phone to work. Im medically dependent on my phone. HELP ME!!

Re: HELP!!!

hTideGnow — Tue, 19 Aug 2025 14:11:38 GMT

hi @TeGeCe

we are just customers here like you.

But @CSA_PM confirmed you are already working with a CS agent? you don't have to post here , simply go to the Community inbox and reply agent and work with them:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

you don't have to wait a full day, reply them and this can be resolved quickly