topic Re: Not working? in Get Support

Not working?

Azeng — Tue, 04 Jan 2022 23:11:19 GMT

I just activated my sim card like 30 min ago and I can't seem to text. I have the data set up and I've double checked my account but when I go to check my number on my phone it says unknown. Can anyone help?

Re: Not working?

Azeng — Thu, 10 Nov 2016 08:43:03 GMT

I also did not port my old number and just got a new one.

Re: Not working?

PhoneSeeker — Thu, 10 Nov 2016 09:23:56 GMT

Perhaps wait a few hours to see if everything gets sorted out. You can also try restarting your phone. If the problem still persists, I would try private messaging a moderator.

How/when to send a private message?:

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Re: Not working?

hummuschips — Thu, 10 Nov 2016 12:21:45 GMT

Hi @azeng, has your issue been fixed yet? It's been a few hours now and the SIM should be working by now especially since you set up a new number and didn't port in an old one.

If you are still having issues, you should contact a mod by PM. The following link will provide you with what information they require when you contact them.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Re: Not working?

Azeng — Thu, 10 Nov 2016 15:44:24 GMT

Still nothing. I restarted my phone and everything.