topic Re: Activate in Get Support

Activate

Judithee — Mon, 18 Aug 2025 18:38:50 GMT

How do I activate a new phone

Re: Activate

ORNGNBLK — Mon, 18 Aug 2025 18:49:46 GMT

@Judithee IF you're a new subscriber, simply download the app to the phone you wish to use, and follow the prompts. you will either need a physical sim (available from amazon for about $5) or you can download an e-sim if the phone is compatible. IF you have an account and want to upgrade to the new phone, simply swap the physcial sim from old to new, reboot and go.... or download app and e-sim to the new phone and update your detais in the my account page. Hope this helps. * dont forget to use a friends referral code if youre just coming on board to get your $10 bill credit too 😉

Re: Activate

hTideGnow — Mon, 18 Aug 2025 19:02:00 GMT

hi @Judithee

if you are existing subscriber with physical sim, just move it over to the new phone. But if you are existing with esim, you will need to download the PM app, login and rebuy new esim from Account page, choose Puchase sim card and choose esim

Re: Activate

BKNS27 — Mon, 18 Aug 2025 22:43:37 GMT

@Judithee

You don’t activate any phone. It is all done by activating a SIM or eSIM on the PM app on your new phone. The SIM/eSIM will have all your account information in it.

Re: Activate

computergeek541 — Tue, 19 Aug 2025 11:03:08 GMT

@BKNS27 wrote:
You don’t activate any phone. It is all done by activating a SIM or eSIM on the PM app on your new phone. The SIM/eSIM will have all your account information in it.

I'm unsure whether the customer @Judithee is asking to activate a new device or to activate a new Public Mobile account.

There are actually phones that do in fact need to be activated. All iPhones devices need to be activated through the Apple activation servers before they can be used.