topic Re: E-SIM card in Get Support

Re: E-SIM card

Franhope33 — Mon, 18 Aug 2025 16:40:11 GMT

I am unable to install apps until I have an esim installed, how can I get an esim from the old phone to the new one?

hTideGnow — Mon, 18 Aug 2025 17:07:28 GMT

hi @Franhope33 you need to use Wifi to download the app

and what phone you have? the new phone

Franhope33 — Mon, 18 Aug 2025 19:22:21 GMT

I have connected to wifi, but I can't get passed the "insert Sim card or esim"

Samsung S16

BKNS27 — Mon, 18 Aug 2025 22:49:55 GMT

Samsung S16? No such phone. You mean A16.

You can skip the SIM/eSIM step while you are setup up the Samsung A16 phone.