topic cannot connect to data in Get Support

cannot connect to data

Madeleine_Chin — Mon, 18 Aug 2025 15:11:24 GMT

Re: cannot connect to data

Handy1 — Mon, 18 Aug 2025 15:13:13 GMT

@Madeleine_Chin Ensure you have mobile data on , also can try rebooting the phone to see if it helps also be sure to check your account and make sure you have t used all your data

Re: cannot connect to data

softech — Mon, 18 Aug 2025 15:17:38 GMT

@Madeleine_Chin what phone do you have?

You have voice but not data? Make sure you removed the old sim card and only using PM sim. Then try Reset Network Settings

Re: cannot connect to data

Madeleine_Chin — Mon, 18 Aug 2025 15:38:07 GMT

I have iphone Xr and I spoke to Apple and we tried several things on the iphone and Apple thinks it is a carrier problem. I do not have data and I do not have phone services. I do not have access to text. On the top right hand corner it states SOS. I already try turning on and off Airplane mode. I tried resetting network. I went to the USA and came back to Canada since Saturday and I have not been able to connect to data, text and phone. Can you help please

Re: cannot connect to data

Madeleine_Chin — Mon, 18 Aug 2025 15:40:26 GMT

I have an unlimited data plan. I have iphone Xr. Currently, I have no data, no cell service and not text. The top right hand corner states SOS. Apple checked the phone and said it is a carrier problem. I went to the USA and came back to Canada and it has not worked since returning to Canada.

Can you help please

Re: cannot connect to data

Madeleine_Chin — Mon, 18 Aug 2025 15:44:26 GMT

Can you help please

Re: cannot connect to data

Madeleine_Chin — Mon, 18 Aug 2025 15:45:47 GMT

Re: cannot connect to data

hTideGnow — Mon, 18 Aug 2025 15:56:11 GMT

hi @Madeleine_Chin

did you use any travel eSIM or local data sim when you were in US? make sure you remove those non PM sim

and if you have a physical sim for PM, you can test it on another phone