topic Re: Esim not installed in Get Support

Subscription not actived

Nguyen1 — Mon, 18 Aug 2025 09:15:43 GMT

Re: Subscription not actived

BKNS27 — Mon, 18 Aug 2025 08:15:34 GMT

@Nguyen1

The PM app and website are currently under maintenance so try again in the morning.

If you are still having issues in the morning. Just dm a CS_Agent for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Esim not installed

Nguyen1 — Mon, 18 Aug 2025 10:52:26 GMT

Re: Esim not installed

Handy1 — Mon, 18 Aug 2025 11:36:54 GMT

@Nguyen1

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Esim not installed

softech — Mon, 18 Aug 2025 11:59:42 GMT

@Nguyen1

Please reboot the phone and login and try again

Also, check if Public Mobile esim is already installed and just not properly enabled

On Android: Check your Sim Card Manager and see if a Public Mobile eSim is there. If so, make sure it is enabled.

On iPhone: check Settings > Celluar and see if the eSIM is there. If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

if you don't see the Public Mobile esim there, check the Welcome email, there should be a QR code for the esim for you to scan and install manually)

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim).
If the non-PM sim is physical, remove it. If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)

Then reboot the phone and click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there

Re: Esim not installed

CSA_PM — Mon, 18 Aug 2025 12:09:25 GMT

Hello @ Nguyen1,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage