topic Re: Login issue in Get Support

Login issue

Joshuainchill — Fri, 08 Aug 2025 23:10:36 GMT

I recently got a problem with my phone that has associated with public mobile account, so had to reset the phone. right no public mobile related information in the phone left. I tried to login to my account but it is asking verification code that was sent to the phone. So I have no way to login my account. Please fix this issue or suggest a solution.

Re: Login issue

ORNGNBLK — Fri, 08 Aug 2025 19:28:54 GMT

@Joshuainchill when attempting to log in, do you have the option to resend code to your email?

Re: Login issue

hTideGnow — Fri, 08 Aug 2025 19:29:02 GMT

hi @Joshuainchill

yes, in the "verification step", only sms will work (some might told you to try to get it via email, it won't work). So, you need PM support agent to help. you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Login issue

slusagm — Fri, 08 Aug 2025 19:29:05 GMT

Ask PM to sort it out for you. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Login issue

Joshuainchilli — Mon, 18 Aug 2025 08:32:16 GMT

I was able to contact one of the PM agent and he solved my problem. Thanks for all your help.