topic Re: Why is the Public Mobile website so useless in Get Support

Why is the Public Mobile website so useless

travlinT — Sun, 17 Aug 2025 16:17:51 GMT

Apparently there is no information on my usage when I sign into my account!!!! Currently can't access data on my phone and can't find out why.

Also no history of payments that I have made although I am on autopay and the money keeps getting charged to my credit card!!!!

Lastly, can anyone give me definitive and accurate instructions as to how I get the autopay stopped because I am going to switch to a carrier that can provide service. I have no faith that PM will not continue charging my credit card.

Re: Why is the Public Mobile website so useless

BKNS27 — Sun, 17 Aug 2025 15:25:59 GMT

@travlinT

Did you try login on the PM app?
It will show your remaining data on the first Subscription page.

If you port your number out to another carrier. Your account will automatically close but your account must be active to port out.

Re: Why is the Public Mobile website so useless

Dunkman — Sun, 17 Aug 2025 15:45:12 GMT

@travlinT

The website is finicky. You can try to clear cache first, incognito/privacy mode or a different web browser. Or try different device.

To turn off autopay, you will need to unsubscribe from your subscription. Don't forget that you will need an active PM account to successfully port your number to another mobile company.

Re: Why is the Public Mobile website so useless

m1onpublic — Sun, 17 Aug 2025 15:59:02 GMT

I have no issues viewing useabe, with that being said the app occasionally requires to relogin or be reinstalled.

To be in the safe side, look on the app for "Manage Your Subscription" - Subscription Renewal - Unsubscribe. This will ensure you wont be billed on your next billing cycle regardless of port out status.

Re: Why is the Public Mobile website so useless

Mttb_5 — Sun, 17 Aug 2025 21:13:36 GMT

I find the site and the app easy accessible Love it