topic Re: Need invoice in Get Support

Need invoice

niffler__ — Sun, 17 Aug 2025 20:01:09 GMT

Hi all,

So I had a public mobile sim until last year which got deactivated. However, I need some invoices from 2021-22. How can I get those? After I login to my account, all it shows is to either return to login page or reactivate the number (I don’t know wherr my sim card is). Thanks.

Re: Need invoice

Chalupa_Batman — Sun, 17 Aug 2025 20:05:32 GMT

@niffler__ wrote:
Hi all,
So I had a public mobile sim until last year which got deactivated. However, I need some invoices from 2021-22. How can I get those? After I login to my account, all it shows is to either return to login page or reactivate the number (I don’t know wherr my sim card is). Thanks.

Hello @niffler__

Public Mobile can only go back 1 year on their system. Can't go back further than that.

Re: Need invoice

niffler__ — Sun, 17 Aug 2025 20:06:26 GMT

Any other way to get my old invoices?

Re: Need invoice

hTideGnow — Sun, 17 Aug 2025 20:11:12 GMT

yes @niffler__ just ask PM support

you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need invoice

Chalupa_Batman — Sun, 17 Aug 2025 20:16:49 GMT

@niffler__ wrote:
Any other way to get my old invoices?

Sadly no. There is no way to get them from a civilian stand point. The only real way to go back that far is a court order. I don't think that's an option for you. And if you try to reach a CS Agent, you will be wasting your time and theirs.