topic Double charged in Get Support

Double charged

Cam1945 — Sun, 17 Aug 2025 17:19:02 GMT

Hi I just got double charged on a plan I wanted to get, I payed August 15 now you guys just charged me on August 17

Re: Double charged

hTideGnow — Sun, 17 Aug 2025 17:22:46 GMT

hi @Cam1945 check with the bank/credit card to see if one of the two is just a pending charge

if both are posted charges, ask PM support agent to check

please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Double charged

BKNS27 — Sun, 17 Aug 2025 17:39:01 GMT

@Cam1945
Just login to your account and check to see the Top-up amount. If you were double charge, it would indicate that your account is active and your current subscription cycle will end on September 16.
And in the Payment tab, the extra charge will show as available funds for next month payment.