topic Re: Agent in Get Support

Re: Agent

Abdulkadri — Sun, 17 Aug 2025 15:53:34 GMT

My connection mot working for 2 weeks can’t call out or receive calls

Re: Agent

Chalupa_Batman — Sun, 17 Aug 2025 16:30:39 GMT

@Abdulkadri wrote:
My connection mot working for 2 weeks can’t call out or receive calls

Try dialing 611 and see if your account is active. Have you paid your bill?

Public Mobile is a self serve service. Try logging into your account and check out the payment section.

Re: Agent

BKNS27 — Sun, 17 Aug 2025 17:12:19 GMT

@Abdulkadri

What phone do you have? It could be related to the decommissioning of the 850MHz 3G frequency. Enter your IMEI at the bottom of the link to see if it is compatible.

https://www.publicmobile.ca/en/on/get-help/articles/volte?_gl=1*1qks5fo*_gcl_aw*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_dc*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_au*OTI1ODcxOTYyLjE3MjU3NTU1OTk.*_ga*MTU1NjA2MTA5NS4xNjY5NzgwMTAy*_ga_5Q4XYYJ879*MTczMzQ2NjU5MC44LjEuMTczMzQ2NjYwMC41MC4wLjA.