topic Re: SIM Card not received in Get Support

SIM Card not received

Primrose — Sun, 17 Aug 2025 13:40:33 GMT

I ordered a new SIM card August 2nd has of today.I still have not received it and I need this phone especially when I'm out for medical purposes.What is the hold up, please?This is beyond ridiculous at this point thank you

Re: SIM Card not received

softech — Sun, 17 Aug 2025 13:56:54 GMT

@Primrose

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: SIM Card not received

Chalupa_Batman — Sun, 17 Aug 2025 14:22:11 GMT

To add to softech...

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Or find a Mobile Klinik near you. https://mobileklinik.ca/stores/