topic Re: Getting text message for identity verification by automated systems in Get Support

Re: Getting text message for identity verification by automated systems

JoeBlow2 — Sat, 16 Aug 2025 18:44:43 GMT

Yes. I had the same problem with Amazon. And it’s not because I have a new subscription or anything like that. I don’t. It used to work fine then it didn’t. Amazon says they encounter it a lot and that it’s the fault of the cellular provider (Public Mobile).

Re: Getting text message for identity verification by automated systems

slusagm — Sat, 16 Aug 2025 18:47:01 GMT

@JoeBlow2

get the 2FA via email then

Re: Getting text message for identity verification by automated systems

JoeBlow2 — Sat, 16 Aug 2025 18:58:18 GMT

Yes but that doesn’t fix the text issue.

Re: Getting text message for identity verification by automated systems

slusagm — Sat, 16 Aug 2025 18:59:34 GMT

is that a 2FA from Amazon USA (Amazon.com) or Amazon Canada (Amazon.ca)

yes, that could make a difference

Re: Getting text message for identity verification by automated systems

JoeBlow2 — Sat, 16 Aug 2025 19:19:08 GMT

Text msgs from Amazon.ca. What is a 2FA? Why do you use that term? It’s confusing the issue. We’re talking TEXT MESSAGES here.

Re: Getting text message for identity verification by automated systems

slusagm — Sat, 16 Aug 2025 19:56:03 GMT

2FA is two factor authorization, which is the text from Amazon you are talking about

And honest, since only Amazon has problem, it is a problem with your device. You could have blocked Amazon text by mistake. First, test your sim card on another phone.

if you like, you can ask PM to help, Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Getting text message for identity verification by automated systems

JoeBlow2 — Sat, 16 Aug 2025 20:43:42 GMT

Done all that. Didn’t work. Next!