topic Re: New eSIM in Get Support

New eSIM

Omghelp — Sat, 16 Aug 2025 16:41:09 GMT

I activated my eSIM on the wrong iPhone I deleted the sim from the phone, tried the QR code on the correct phone and it didn’t go through where do I go from here, please only straight forward answer I’m tired of going back and forth.

Re: New eSIM

hairbag1 — Sat, 16 Aug 2025 16:44:33 GMT

@Omghelp

download the app to the cellphone, log in to your account to buy a replacement esim.

Re: New eSIM

Chalupa_Batman — Sat, 16 Aug 2025 16:45:13 GMT

@Omghelp wrote:
I activated my eSIM on the wrong iPhone I deleted the sim from the phone, tried the QR code on the correct phone and it didn’t go through where do I go from here, please only straight forward answer I’m tired of going back and forth.

Hey @Omghelp

It's very simple. You just download the app on the phone you want it on, purchase another eSIM and it will be free at checkout.

Re: New eSIM

hTideGnow — Sat, 16 Aug 2025 16:45:26 GMT

hi @Omghelp

at this moment, you likely cannot login My Account or the app to get a new eSIM code yourself , so you need PM support agent to help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New eSIM

Omghelp — Sat, 16 Aug 2025 16:45:59 GMT

Thanks I’ll test it out now

Re: New eSIM

hTideGnow — Sat, 16 Aug 2025 16:47:51 GMT

hi @Omghelp

you will got stuck with the 2FA step, they will try to send a code to your phone but you don't have the eSIM setup yet and cannot bypass that (you won't get to receive 2FA by email until you get the code on your phone at least once)

you will need to ask PM support to help