topic HELP! How to get support from an agent in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/HELP-How-to-get-support-from-an-agent/m-p/1360167#M932748 <P>Hello all,</P><P>I just installed an eSIM.&nbsp; My account is active but I am not getting the 6 digit code via text message.&nbsp; So that means I cannot access my access to ask for help as it needs the 6 code from the email and the 6 code from the phone.&nbsp; How do I solve this?&nbsp; Many thanks!</P><P>Nathalie</P> Sat, 16 Aug 2025 08:34:23 GMT NathalieTourvil 2025-08-16T08:34:23Z HELP! How to get support from an agent https://productioncommunity.publicmobile.ca/t5/Get-Support/HELP-How-to-get-support-from-an-agent/m-p/1360167#M932748 <P>Hello all,</P><P>I just installed an eSIM.&nbsp; My account is active but I am not getting the 6 digit code via text message.&nbsp; So that means I cannot access my access to ask for help as it needs the 6 code from the email and the 6 code from the phone.&nbsp; How do I solve this?&nbsp; Many thanks!</P><P>Nathalie</P> Sat, 16 Aug 2025 08:34:23 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/HELP-How-to-get-support-from-an-agent/m-p/1360167#M932748 NathalieTourvil 2025-08-16T08:34:23Z Re: HELP! How to get support from an agent https://productioncommunity.publicmobile.ca/t5/Get-Support/HELP-How-to-get-support-from-an-agent/m-p/1360169#M932750 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/577929">@NathalieTourvil</a>&nbsp;wrote:<P>I just installed an eSIM.&nbsp; My account is active but I am not getting the 6 digit code via text message.&nbsp; So that means I cannot access my access to ask for help as it needs the 6 code from the email and the 6 code from the phone.&nbsp; How do I solve this?&nbsp; Many thanks!</P><HR /></BLOCKQUOTE><P>Please use the following link:&nbsp;&nbsp;<A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Sat, 16 Aug 2025 09:26:10 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/HELP-How-to-get-support-from-an-agent/m-p/1360169#M932750 computergeek541 2025-08-16T09:26:10Z