topic Re: Release Phone Number for transfer in Get Support

Re: Release Phone Number for transfer

Frankk — Sat, 16 Aug 2025 01:13:46 GMT

Same issue here. Clearly Public Mobile is making the process harder than it should be. I went through the 2FA process, had the transfer authorized 2 days ago. Yet, Public Mobile keep denying the transfer by account number and IMEI. If Public Mobile does not accept the filler on the account number then it should clearly be stated. If Public Mobile does not account for the Luhn Algorithm check digit on the IMEI during the port out process, it should also be clearly stated, they should be transparent about it. I'll fill up a CCTS complaint. 4 days for stuff like that is insane.

Re: Release Phone Number for transfer

slusagm — Sat, 16 Aug 2025 01:15:57 GMT

@Frankk

no carrier would do this to stop people from moving away

please open a ticket with PM and they will help in no time

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Release Phone Number for transfer

hTideGnow — Sat, 16 Aug 2025 01:40:09 GMT

hi @Frankk

A lot of the porting delay was due to the fact that the customer failed to reply the porting authorization text in time

before you think PM blocked you from leaving, did you confirm you reply the porting authorization text sent by PM within 90 minutes? you could have replied late

and did you attempt to call your new carrier and ask them to re-send the port request, so you can receive the port authorization text again and reply quicker this time? Please call your new carrier and do that, you can get this done quicker and save yourself from the trouble or making unnecessary complaints