topic Forgotten new number causing problems on password reset. in Get Support

Forgotten new number causing problems on password reset.

Jaidead — Sat, 16 Aug 2025 01:04:32 GMT

I changed my number then decided to reset my phone and removed the esim accidently without writing my ne phone number down. So I can't get into any of my emails and can't reset them due to the fact my 2 step is attached to my old number. I need help locating my account and atta hing it to a Sim or esim and reverting the number back to my old number I don't know who can help me with this.

Re: Forgotten new number causing problems on password reset.

softech — Sat, 16 Aug 2025 01:07:15 GMT

@Jaidead

esim will be wiped and cannot be kept on the phone when a factory reset is actioned. Since you don't know the new phone number and no access to email, you need PM CS support to sort this all out:
Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there