topic Re: Overcharged in Get Support

Overcharged

uwaisqarni — Sat, 16 Aug 2025 06:45:38 GMT

Hi I have discontinued my subscription this month on the day renewal. But I was still charged for the month. Please refund. Thank you

Re: Overcharged

Sansan — Fri, 15 Aug 2025 21:33:31 GMT

@uwaisqarni plan renewal are usually done at 12:01 am so if you did it on the renewal day, it would've already been too late.

So you were charged for the month. The general rule here is no refunds provided, but if you can sign in, you have to use the chatbot to ask.

Re: Overcharged

uwaisqarni — Fri, 15 Aug 2025 21:36:33 GMT

Thank you. I was not aware that I was in the automatic renewal. I never signed up for the auto renewal. Kindly consider refund. Thanks

Re: Overcharged

Sansan — Fri, 15 Aug 2025 21:46:50 GMT

We're just customers like yourself. You would need to create a ticket through the chatbot.

My understanding is that all new customers have to complete auto renewal when signing up.

Re: Overcharged

uwaisqarni — Fri, 15 Aug 2025 21:49:32 GMT

I see. Thank you for your help.

Re: Overcharged

hairbag1 — Fri, 15 Aug 2025 22:13:27 GMT

@Sansan wrote:
We're just customers like yourself. You would need to create a ticket through the chatbot.
My understanding is that all new customers have to complete auto renewal when signing up.

That's true ...but...after successfully creating new account and adding valid payment card, one can disable Subscribed to turn off autopay...then customer must make manual payment or risk being in Suspended animation when next renewal fails.

Re: Overcharged

Sansan — Fri, 15 Aug 2025 22:21:18 GMT

Yes you are correct, but i don't think that was the case here.