topic Re: Updated cc info in Get Support

Updated cc info

Kerpal_a — Fri, 15 Aug 2025 17:45:52 GMT

Just updated my cc information, it says I will be charged $151 on next billing. Why

Re: Updated cc info

hairbag1 — Fri, 15 Aug 2025 17:41:19 GMT

@Kerpal_a

just ignore ...it's a temporary payment glitch. Log in on app instead to see correct payment amount.

Re: Updated cc info

computergeek541 — Fri, 15 Aug 2025 17:46:53 GMT

@Kerpal_a wrote:
Just updated my cc information, it says I will be charged $151 on next billing. Why

There's a mistake in the way that the accounts are displaying the amount owing. One of the other oracles has asked Public Mobile to look into this and make the necessary corrections.

Re: Updated cc info

hairbag1 — Fri, 15 Aug 2025 17:49:28 GMT

@computergeek541

would be appropriate to use the ANNOUNCEMENT section to advise customers of this on-going issue.

Re: Updated cc info

Yummy — Fri, 15 Aug 2025 18:53:39 GMT

It looks like this glitch is widespread. Even my basic plan is affected. Is this another case when PM does some 'upgrades' and screws up everything else????? HOW CAN Subtotal be multiplied by 10 for every account before adding taxes????

Re: Updated cc info

hairbag1 — Fri, 15 Aug 2025 19:27:02 GMT

@Yummy

if you log in to your account on the app, you'll see the correct amount. It seems only the web version is corrupt....so far !!

Re: Updated cc info

softech — Fri, 15 Aug 2025 19:34:54 GMT

hi All,

PM is aware of the issue and is working to have this issue fixed

Re: Updated cc info

hTideGnow — Fri, 15 Aug 2025 19:40:08 GMT

hi @softech

thanks for confirming, there have been quite some with this problem

Re: Updated cc info

finch1375 — Fri, 15 Aug 2025 22:00:24 GMT

have the same problem. please let me know when it is fixed

Re: Updated cc info

Yummy — Fri, 15 Aug 2025 22:23:09 GMT

@hairbag1 wrote:
@Yummy
if you log in to your account on the app, you'll see the correct amount. It seems only the web version is corrupt....so far !!

You are quite correct. APP shows CORRECT amount. Agent did confirm (and he replied Promptly!) that customers will be charged whatever amount they expect to be charged.

But it is funny... Should not both - web browser and app go against the SAME database? Unless somebody was fooling around with the web part...

Re: Updated cc info

hairbag1 — Sat, 16 Aug 2025 00:06:41 GMT

@finch1375 wrote:
have the same problem. please let me know when it is fixed

Seems to have been fixed as of now.