topic Points issue in Get Support

Points issue

Silina — Fri, 15 Aug 2025 17:47:19 GMT

If I redeemed my rewards points for a payment, do I still get points for that month? Please help to clarify. Thanks.

Re: Points issue

Sansan — Fri, 15 Aug 2025 17:30:45 GMT

@Silina no you don't the 5% back when youn redeem.

I've been redeeming for 6 months now and have not gotten anything back.

That's one of the draw back of getting points in the first place.

You only get points on your actual amount paid.

Re: Points issue

Yummy — Fri, 15 Aug 2025 17:33:58 GMT

You will get % points from your bill ONLY if your credit card is charged. If your bill is paid using 'available funds' you will not get % points on that amount.

Re: Points issue

computergeek541 — Fri, 15 Aug 2025 17:51:12 GMT

@Yummy wrote:
You will get % points from your bill ONLY if your credit card is charged. If your bill is paid using 'available funds' you will not get % points on that amount.

That's not actually true. Paying for a plan from the available balance does still earn points, but only if those funds weren't purchased using points. A customer could have preloaded extra funds to the available Public Mobile available account balance or vouchers could have been used, neither of which would reduce the amount of points earned per plan renewal.