topic Re: Lost SIM card in Get Support

Lost SIM card

Bin141456 — Fri, 15 Aug 2025 00:08:44 GMT

I lost my SIM card during the travel and I try to reorder it on public mobile app but it always shows error and something wrong what should I do now ?!

Re: Lost SIM card

hTideGnow — Fri, 15 Aug 2025 00:10:14 GMT

hi @Bin141456 don't order from PM, it might take long to deliver

buy in person at Telus or Koodo or Mobile Klink store

or order from Amazon for cheaper, just $5

Re: Lost SIM card

Bin141456 — Fri, 15 Aug 2025 00:11:28 GMT

But I try to keep the same number is that possible?!

Re: Lost SIM card

hTideGnow — Fri, 15 Aug 2025 00:16:57 GMT

hi @Bin141456 definitely yes

you can try login My account yourself and update the new sim card number. Or you can ask PM support to help to update . You can direct message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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