topic Re: I have created a new account and transferred a phone number to it in Get Support

I have created a new account and transferred a phone number to it

RalphB — Fri, 15 Aug 2025 03:49:59 GMT

I have created a new account and transferred a phone number to it, i am able to call from the phone but i can t receive a call from it. Also, I am not able to send a receive an SMS identifying my identity to log in that account.

Who can i contact it ? the email address linked to that account is xxxxxxxxxxxxxxxxxxxxxxxxxx

I want to make sure the number is transfered and the phone is working and also receive my SMS identity.

Re: I have created a new account and transferred a phone number to it

slusagm — Thu, 14 Aug 2025 21:49:35 GMT

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: I have created a new account and transferred a phone number to it

hTideGnow — Thu, 14 Aug 2025 21:53:10 GMT

hi @RalphB

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I have created a new account and transferred a phone number to it

RalphB — Thu, 14 Aug 2025 22:24:05 GMT

i called the number provided and it was koodo. They shifted back the responsibility to Public Mobile saying that they can t help with it at all .