topic Re: Rewards are changing... not something we like in Get Support

Rewards are changing... not something we like

hTideGnow — Thu, 14 Aug 2025 16:42:14 GMT

Got this in email just now

5% -> 2%

Anniversary 10 points -> 5 points

starts in Oct 15.

Everyone, Check Your E-mail Inbox for a Message from Public Mobile

computergeek541 — Thu, 14 Aug 2025 16:41:57 GMT

I just got an e-mail message about changes. Members, be warned as you're not going to like it. Personally, I don't agree with the changes as I believe that it will cause a great loss in customers, but in the end, businesses need to do what they believe is best for the business.

Re: Everyone, Check Your E-mail Inbox for a Message from Public Mobile

hTideGnow — Thu, 14 Aug 2025 16:42:39 GMT

hi @computergeek541

I got it too. Sad

Re: Everyone, Check Your E-mail Inbox for a Message from Public Mobile

jor123 — Thu, 14 Aug 2025 16:43:25 GMT

Disappointing to see the loyalty rewards continue to decline.

Re: Everyone, Check Your E-mail Inbox for a Message from Public Mobile

mpscotia — Thu, 14 Aug 2025 16:47:00 GMT

After this billing cycle, I'm out. It's been a good many many many many years, but I think I can do better elsewhere. If they're not going to be a loyal company, I don't need to be a loyal client. I'll go where I see the value.

Re: Rewards are changing... not something we like

porcupine — Thu, 14 Aug 2025 16:48:41 GMT

What is going on with Public Mobile are they trying to save money. Public Mobile use to be the best for cheap plans and good rewards Shame on you Public Mobile

Re: Rewards are changing... not something we like

PButter — Thu, 14 Aug 2025 16:48:58 GMT

Yes, but it seems like all points systems water down the rewards. I liked it better when it was simple dollar credits directly to your account.

Re: Everyone, Check Your E-mail Inbox for a Message from Public Mobile

hTideGnow — Thu, 14 Aug 2025 16:49:03 GMT

hi @mpscotia

the good news is porting is easier than ever

i guess for the next month of so, we will have lots of question about how to get account number

Re: Rewards are changing... not something we like

Vehicle990 — Thu, 14 Aug 2025 16:51:12 GMT

Just another sneaky tactic to get ride of the loyal PM members. Get excited to get less! Yay !

Re: Rewards are changing... not something we like

dabr — Mon, 25 Aug 2025 20:08:46 GMT

Only a year and half after discontinuing the legacy rewards in favour of the points system more changes on the way... Edit: Oops, was having problems trying to post this and didn't realized @hTideGnow had already posted about it!

Re: Rewards are changing... not something we like

slusagm — Thu, 14 Aug 2025 16:51:45 GMT

thanks @hTideGnow for sharing. Not a good news obviously 😞

not sure if Koodo has rewards, but I think Telus' rewads is 2%, that is probably why they have to bring it down

and Koodo and Telus has Autopay discount if we use bank to pay, I wonder if it will come here too

Re: Everyone, Check Your E-mail Inbox for a Message from Public Mobile

mpscotia — Thu, 14 Aug 2025 16:54:22 GMT

Yep! I'm not angry, only miffed.

We have ~10-15? referrals on our account and when it went to the points program I was miffed then too, but it was still a decent deal. Going on the $75/90 day plan with 2x $15 credits during each cycle, made it a decent little plan. Now PM is making me check out alternatives. If I don't find anything, I'll stay, but if there's something within spitting distance, I'll go.

Re: Rewards are changing... not something we like

FreddyNB — Thu, 14 Aug 2025 16:58:25 GMT

not much a "reward program" really. I was transferred from the old $10 plan to the current $17 or so plan, which is a big big downgrade in terms of feature/cost ratio. PM doesn't have attractive plan for users with minimum usages.

Changes to PM Rewards Program

computergeek541 — Thu, 14 Aug 2025 16:54:45 GMT

Re: Rewards are changing... not something we like

Vehicle990 — Thu, 14 Aug 2025 16:58:10 GMT

Funny how the 15$ plan has vanished from the website too .

Re: Everyone, Check Your E-mail Inbox for a Message from Public Mobile

FreddyNB — Thu, 14 Aug 2025 16:59:23 GMT

Share with us your findings please !

Re: Rewards are changing... not something we like

Nick999689 — Thu, 14 Aug 2025 17:00:01 GMT

What a joke, the rewards system from a few years ago was why I signed up. Then they take a sledgehammer to it, and now are reducing what little is left by half? I will be switching carriers as soon as I can, and j will also suggest my referrals leave publicmobile too.. it's only a matter of time before they take away my referral rewards too.

What a stupid cost saving idea. Let's all show them how much revenue they will lose by treating their loyal customers like garbage and exodus this terrible carrier.

Re: Rewards are changing... not something we like

dwh1 — Thu, 14 Aug 2025 17:00:26 GMT

I haven't gotten this yet, but obviously it's coming. All I can do is to stop counting points in my total-cost-of-service calculations. From this point, as far as I'm concerned, the listed price is the price. They can make this decision, and all of us can make our decisions on whether to leave.

Re: Rewards are changing... not something we like

slusagm — Thu, 14 Aug 2025 17:00:28 GMT

@Vehicle990

$15 plan has gone for sometime. And honest, most providers no longer have the $15 plan

Re: Rewards are changing... not something we like

hncfreyja2 — Thu, 14 Aug 2025 17:02:11 GMT

Why even have it at all? It's practically down to nothing now. Just a waste of my time going in and redeeming, like, what, a buck? once a year lol