topic Setting up my account in Get Support

Setting up my account

FarnazV — Thu, 14 Aug 2025 18:34:35 GMT

I'm not receiving the security code sent to my number to verify my identity, what should I do?

Re: Setting up my account

hTideGnow — Thu, 14 Aug 2025 18:37:09 GMT

as PM support agent to help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Setting up my account

CSA_PM — Thu, 14 Aug 2025 20:38:41 GMT

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.