topic Re: Cannot Access My Account – Stuck in Activation Flow in Get Support

Cannot Access My Account – Stuck in Activation Flow

SashaLee — Thu, 14 Aug 2025 17:15:04 GMT

Hi, I’m an existing Public Mobile customer and my phone service is active, but whenever I log into My Account, it takes me to a “Let’s complete your activation” page instead of my account dashboard.

It gives me options to “Activate now” or “Go back to login page,” but I can’t get to my account details, balance, or payment info.

Has anyone else had this problem after the system changes? How can I get my email re-linked to my existing account so I can access it again?

Thanks for any help.

Re: Cannot Access My Account – Stuck in Activation Flow

Handy1 — Thu, 14 Aug 2025 17:17:54 GMT

@SashaLee Sounds like eversafe had problem linking your account , but no worries it’s easy fix for support to help fix

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot Access My Account – Stuck in Activation Flow

CSA_PM — Thu, 14 Aug 2025 18:10:26 GMT

Hello @ SashaLee,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage