topic Re: about my data usage in Get Support

about my data usage

Yin-51565 — Thu, 14 Aug 2025 16:55:16 GMT

Hi:

Does my data usage new cycle is from today? I have 3 GB, and shows I used 1.8G, but today I didn't use any data. See below:

Please let me know what is happening

Thanks

Re: about my data usage

hTideGnow — Thu, 14 Aug 2025 16:54:33 GMT

hi @Yin-51565

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: about my data usage

Meow — Thu, 14 Aug 2025 16:56:05 GMT

Renewals usually occur in a wee morning hours so you should be at 0.

Use computer, clear cache, try incognito mode.

Re: about my data usage

BKNS27 — Thu, 14 Aug 2025 17:00:09 GMT

@Yin-51565

PM updates you usage twice a day. At noon and midnight.

Re: about my data usage

Yin-51565 — Thu, 14 Aug 2025 17:44:38 GMT

I submit a ticket, thanks