topic Re: new client - how sim will work ? in Get Support

new client - how sim will work ?

MaxCell — Thu, 14 Aug 2025 15:54:39 GMT

new client - how sim will work ?

I am going to transfer my existing number( port ) to public mobile.

what is the process ?

i m from niagara falls ontario , is there any physical location , where i can get it setup ?

Re: new client - how sim will work ?

computergeek541 — Thu, 14 Aug 2025 15:56:04 GMT

@MaxCell wrote:
new client - how sim will work ?
I am going to transfer my existing number( port ) to public mobile.
what is the process ?
i m from niagara falls ontario , is there any physical location , where i can get it setup ?

Public Mobile SIM cards can be purcahsed from Telus stores, specifically the ones that are owned and operated by Telus, but the staff at these stores cannot assist with activation. To activate, you'll need to install the Public Mobile smartphone app. The app will guide you through the setup process.

Re: new client - how sim will work ?

MaxCell — Thu, 14 Aug 2025 16:09:59 GMT

okay , there is no physical location ? like small booth etc..

Re: new client - how sim will work ?

Sansan — Thu, 14 Aug 2025 16:26:03 GMT

@MaxCell you have to do it all yourself, no booth, no physical locations.

So beware that everything will need to be done online through the self serve account by you moving forward if you choose to proceed with the services of Public Mobile with assistance through this Community or Public Mobile agents.

You think you will be ok with that?

Re: new client - how sim will work ?

hTideGnow — Thu, 14 Aug 2025 16:26:06 GMT

HI @MaxCell

PM support is all online, no booth

this is how to subscribe

How to Subscribe | Help Articles | Public Mobile

Re: new client - how sim will work ?

MaxCell — Thu, 14 Aug 2025 16:38:14 GMT

Thank you !

Re: new client - how sim will work ?

BKNS27 — Thu, 14 Aug 2025 17:04:53 GMT

@MaxCell

You can order a SIM from Amazon for $5 and faster shipping.

The steps must be followed in exact order if you are porting your number over to PM:

Make sure your old SIM is active so DON’T CANCEL serviced with them.
Purchase a PM SIM from Amazon ($5) or Canadian Cell Supplies ($4) or pick one up from Telus/Koodo/Mobile Klinik store ($10.00) or eSIM from Public (ONLY if your phone is eSIM compatible so check).
Download the PM app on your phone to activate the SIM. There is an option to pick a new number or
Porting your old number = Use the old account number and not the IMEI to avoid issues. Complete to step 6. Note that your previous service is Koodo prepaid…you will need to pick a temporary number and contact the CS_Agent to complete the porting of your old number.
Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
Power off the phone once porting is completed then switch to PM SIM and power on your phone.