topic Re: Unable to text/call, can't log into account. in Get Support

Unable to text/call, can't log into account.

erikamarge — Thu, 14 Aug 2025 15:05:40 GMT

Randomly mid-day today I was unable to text and call. I went to log in to my account and it says this:

Unauthorized. For security reasons, we couldn't log you in at this time. If you believe this is an error, please contact Customer Support for assistance.

I can't even call public mobile. What do I do?!?

Re: Unable to text/call, can't log into account.

Handy1 — Thu, 14 Aug 2025 15:10:24 GMT

@erikamarge You can ask support to verify the issue

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to text/call, can't log into account.

BKNS27 — Thu, 14 Aug 2025 15:24:35 GMT

@erikamarge

Dial 611 for the status of your account. It could be your account is suspended due to nonpayment.

If that is not the issue then it could be an outage in your area.
https://istheservicedowncanada.com/status/telus/map

If no outages then dm a CS_Agent to investigate the issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to text/call, can't log into account.

erikamarge — Thu, 14 Aug 2025 15:26:50 GMT

Thx for the reply.
Calls to 611 not going through. Says - "Sorry, we're unable to process your request" and redirects to website.
Payment not scheduled to go through for another week. Currently dming an agent.

Re: Unable to text/call, can't log into account.

CSA_PM — Thu, 14 Aug 2025 16:08:11 GMT

Hello @ erikamarge

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to text/call, can't log into account.

computergeek541 — Thu, 14 Aug 2025 16:01:19 GMT

@CSA_PM wrote:
Hello @ BKNS27,
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

@CSA_PM

If you've sent a private message to BKNS27, please see that this member isn't the person asking for assistance. The message may have to be resent to the correct person.

Re: Unable to text/call, can't log into account.

PButter — Thu, 14 Aug 2025 16:50:19 GMT

I always have a problem logging in….until I found out a hack. Log in to the community and then use the menu to go to your account t.