topic Re: phone network problem in Get Support

phone network problem

frank88 — Wed, 13 Aug 2025 21:03:37 GMT

I can't make a call or recive a call

Re: phone network problem

slusagm — Wed, 13 Aug 2025 21:06:19 GMT

What phone do you have? Data and SMS work?

Is today your plan renewal date?

Reboot phone and Reset Network Settings . Test sim card with another phone if possible

Re: phone network problem

BKNS27 — Wed, 13 Aug 2025 21:14:17 GMT

@frank88

This could be due to the decommission of the 850MHz 3G frequency. Older phones that doesn’t have the VoLTE settings will have issues.

Here is more information and scroll to the bottom of the link and enter the phone IMEI to see if your phone is compatible.

https://www.publicmobile.ca/en/on/get-help/articles/volte?_gl=1*1qks5fo*_gcl_aw*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_dc*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_au*OTI1ODcxOTYyLjE3MjU3NTU1OTk.*_ga*MTU1NjA2MTA5NS4xNjY5NzgwMTAy*_ga_5Q4XYYJ879*MTczMzQ2NjU5MC44LjEuMTczMzQ2NjYwMC41MC4wLjA.

Re: phone network problem

frank88 — Thu, 14 Aug 2025 00:50:55 GMT

my phone is redme8, and it has all smartphone functions. I used this phone and the SIM for years. Before it worked very well

Re: phone network problem

softech — Thu, 14 Aug 2025 00:53:28 GMT

@frank88 wrote:
my phone is redme8, and it has all smartphone functions. I used this phone and the SIM for years. Before it worked very well

@frank88

which city and province you are at?

First, Redme 8 is compatible with PM network on paper

While your phone is VoLTE capable, it is not on PM's VoLTE whitelist ( https://www.publicmobile.ca/en/on/get-help/articles/volte ) , hence it is using only 3G for voice

Telus is currently refarming the 850MHz band 5 spectrum and hence you are left with 1900MHz for voice calls.
https://www.publicmobile.ca/en/get-help/articles/850-turndown

While one compatible band is still sufficent, reality is 1900 MHz could have less coverage, depending on your proximity to a tower and hence you are seeing a poor or no coverage with voice (Data is not impacted as your phone has the compatible bands on 4G/5G)

There is really nothing much you can do other than getting a phone that is on PM's own VoLTE whitelist.

Re: phone network problem

frank88 — Thu, 14 Aug 2025 00:57:39 GMT

yes, I have tested my sim card with another phone, the sim card works on another phone. later, I changed settings on my phone, the data works, SMS not

Re: phone network problem

slusagm — Thu, 14 Aug 2025 01:02:39 GMT

@frank88

SMS usually is the easiest one to get it working as it works on both 3G and 4G .

Have you try Reset Network Settings ?