Points and double billing

Matt871 — Sat, 16 Aug 2025 15:28:24 GMT

I'm waiting for owed credit I have yet to receive from my initial service activation as well as a double payment I was billed for in June, upon the first payment I made to my account.

Re: Points and double billing

softech — Wed, 13 Aug 2025 11:05:18 GMT

@Matt871 have you contact PM support yet? You need to reach out to them and they will assist.

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Points and double billing in Get Support

Points and double billing

Re: Points and double billing