topic Re: Payment in Get Support

Payment

MW25 — Wed, 13 Aug 2025 16:44:34 GMT

Didn’t change credit card in time so got notice of no payment. Change card number now so will PM try to take payment automatically again today or do I have to contact support?

Does anyone have the link to email with a support person directly? Thanks

Re: Payment

Chalupa_Batman — Wed, 13 Aug 2025 16:48:33 GMT

@MW25 wrote:
Didn’t change credit card in time so got notice of no payment. Change card number now so will PM try to take payment automatically again today or do I have to contact support?
Does anyone have the link to email with a support person directly? Thanks

You don't need to contact support. Just go to the payment section and make a payment. Easy as that.

Re: Payment

will13am — Wed, 13 Aug 2025 17:05:32 GMT

@MW25 , just in case you need to contact support, use the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

MW25 — Wed, 13 Aug 2025 17:06:34 GMT

I don’t have a « make payment « button or I would have done that.

Re: Payment

MW25 — Wed, 13 Aug 2025 17:10:07 GMT

Thanks very much.

Re: Payment

Dunkman — Wed, 13 Aug 2025 17:13:20 GMT

@MW25

Try the following link:

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Then add funds equivalent to your plan cost.

Re: Payment

MW25 — Wed, 13 Aug 2025 18:03:56 GMT

When I go to the site it says to resume subscription, which makes sense, but then there are new offers and not my current one.

Re: Payment

Dunkman — Wed, 13 Aug 2025 18:20:38 GMT

@MW25

Website can be finicky at times. May try to clear cache first, or incognito mode. Or try a different web browser.

If still issues, then need to contact customer service. I will try to escalate to CSA_PM, but if you have been in contact with another CSA, they can't help further.

Re: Payment

CSA_PM — Wed, 13 Aug 2025 18:22:51 GMT

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.