topic Re: Service disruption in Get Support

Service disruption

Harmandeep_kaur — Wed, 13 Aug 2025 18:27:35 GMT

Incoming calls or messages are not working. Outgoing calls are working. Outgoing meessages also not Working

slusagm — Wed, 13 Aug 2025 15:47:49 GMT

you have unlimited outgoing calls, right? (ie, not $15 or $13 plan?)

Try Reboot phone and Reset Network settings

hTideGnow — Wed, 13 Aug 2025 15:49:16 GMT

we are just customers here, if you need PM agent to help, you need to submit a ticket

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

And to confirm, data and text both working? What phone do you have? Did you try a Reset Network Settings on your phone?

Dunkman — Wed, 13 Aug 2025 16:02:27 GMT

More details would be helpful

New customer? did you port over your number?

Did incoming calls or texts work before? Data working?

What have you tried? Reboot your phone? Network reset of phone?

xw007 — Wed, 13 Aug 2025 18:26:54 GMT

Both incoming and outgoing calls are not working.