topic Re: Login to my account in Get Support

Account information

MADUSER1 — Sun, 10 Aug 2025 06:02:29 GMT

Every time I try to log in to my account I ONLY get option to COMPLETE YOUR ACTIVATION???????? My account has been active for years...what gives

Re: Account information

softech — Sat, 09 Aug 2025 12:26:45 GMT

@MADUSER1

the error you got indicates that your email login is not linked properly with a Public Mobile account. Easy fix for PM support but you need to engage them by direct message here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Account information

MADUSER1 — Sat, 09 Aug 2025 12:37:30 GMT

Really?????? I've used it MANY times to access my account to view current plan, payment history, usage etc....

Re: Login to my account

MADUSER1 — Wed, 13 Aug 2025 15:29:58 GMT

SAME ISSUE...I've chatted with SEVEN admins and NONE of them have solved it. They obvipusly have issues. Rogers or Bell here I come

Re: Login to my account

computergeek541 — Wed, 13 Aug 2025 15:31:43 GMT

Re: Login to my account

CSA_PM — Wed, 13 Aug 2025 15:39:44 GMT

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.