topic Re: Not receiving SMS 2FA authentication code. in Get Support

Not receiving SMS 2FA authentication code.

Mac543 — Tue, 12 Aug 2025 06:49:18 GMT

"We’ve noticed you have an active Public Mobile service and would like to confirm your full access". I cannot get past this authentication session, I do not receive the SMS 2FA the code to my number. I have sim1 (original) and esim (Public mobile). They are both activated, I have received the SMS about allowing to transfer number from original provider and said YES.

Re: Not receiving SMS 2FA authentication code.

Handy1 — Tue, 12 Aug 2025 09:36:36 GMT

@Mac543 No worries support can help you gain accesses to your account

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Not receiving SMS 2FA authentication code.

ORNGNBLK — Tue, 12 Aug 2025 09:47:03 GMT

@Mac543 Are you using the App to complete the subscription process? The web version will not allow you to proceed past the 2FA, so subscriptions need to be done solely using the downloaded

Re: Not receiving SMS 2FA authentication code.

Mac543 — Wed, 13 Aug 2025 04:28:29 GMT

I attempted to logon to public mobile app on Android phone with new public esim as primary sim, and the old sim is set to active as backup. When I attempted logon with 2FA, I do not get the code on my SMS. So I am stuck.

Currently, I am able to call out but not receive calls, it just goes immediately to voice mail. SMS in and out, not working. I am assuming without the final authentication is the reason for limited services.

Re: Not receiving SMS 2FA authentication code.

computergeek541 — Wed, 13 Aug 2025 10:20:13 GMT