topic Re: "notAbleToProcessRequest" Payment Problem in Get Support

"notAbleToProcessRequest" Payment Problem

StephanG26 — Wed, 13 Aug 2025 03:29:22 GMT

Hello,

I got a new card and I tried to change my card and it just gives me this notification "notAbleToProcessRequest". I tried different devices, different browsers, and clearing cache (The credit card numbers are correct and the card is activated). How do I resolve this? Also I have looked around other threads and has anyone had luck fixing this or do you just have to go back to the big providers?

Thanks,

Hoping for a fix

Re: "notAbleToProcessRequest" Payment Problem

hairbag1 — Wed, 13 Aug 2025 03:35:40 GMT

@StephanG26

updating our payment card can occasionally, give us heartburn alright. Good news is they can fix it for us. Click the orange bubble, bottom right side of page to start process of Customer Support.

Re: "notAbleToProcessRequest" Payment Problem

Dunkman — Wed, 13 Aug 2025 03:52:47 GMT

@StephanG26

Unfortunately, a few customers are still having issues with updating credit card information.

You can also try with PM app (with locator on). Or try a different credit card (if available).

Here is some more information:

Log out of your account and relog in before updating your card
If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes.
Make sure that your credit card postal code matches your phone number's area code
As always, please be sure that you are inputting the correct card details

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

Re: "notAbleToProcessRequest" Payment Problem

Brian1708 — Wed, 13 Aug 2025 15:58:34 GMT

Tried with logoff/login. same problem.

I tried with different credit cards with no success.

Re: "notAbleToProcessRequest" Payment Problem

AlanNguyen — Wed, 10 Dec 2025 17:56:04 GMT

I’ve been trying to contact support for almost two months now to no avail. I don’t have access to a different card, and I’ve tried the app, different browsers, and incognito mode. I still have not heard back from the last time they told me they were going to reach out.