topic Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails in Get Support

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

Ricca_C — Tue, 12 Aug 2025 21:43:45 GMT

FAKE NEWS! This morning I paid $22 for a new plan and an eSim, but no way to activate!!! In fact no link or QR code have been sent to me and no matter how many times I contacted your CS_Agent they can't send a link or a QR code and always say to you to activate through the app, which already doesn't work for almost a month and I know because my family is using Public Mobile. But yes nobody cares to repair the app or to send me a QR code or link. YES IT'S ALL FAKE ADVERTISEMENT!!!

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

hTideGnow — Tue, 12 Aug 2025 21:49:07 GMT

hi @Ricca_C

it is real and no fake advertisement here

Most problem are resolved within a day or two.

Have your family member open a ticket with PM agent? It will be more productive to submit ticket

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

And if the issue is that they cannot download the app, agent can help to complete the rest of the activation but you will have to change to physical sim card first. Discuss with CS agent for a solution

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

Ricca_C — Tue, 12 Aug 2025 21:53:21 GMT

NO IT'S A FAKE ADVERTISEMENT, BECAUSE I'VE BEEN SPENDING ALL MORNING back and forth with messages to the CS_Agent and the only thing he can say is go to the app that doesn't work for almost a month now!!!!!!!!!!! Ridiculous!!!

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

hTideGnow — Tue, 12 Aug 2025 21:55:13 GMT

hi @Ricca_C

my Real experience was that they can help to activate if you have trouble with downloading the app. Reply the message and ask CS_agent to help or ask for escalation. We are just customers here, we cannot help you more than suggesting you that

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

Ricca_C — Tue, 12 Aug 2025 21:59:25 GMT

I did all that you said, but they just do nothing. At end after a long day of useless fight for a QR code FALSELY ADVERTISED and never received I have to ask for a refund that they say will give me within 15 days. I HOPE THAT ALSO THIS WILL NOT BE A "FAKE ANSWER"!

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

hTideGnow — Tue, 12 Aug 2025 22:01:52 GMT

hi @Ricca_C

so, why your family member cannot download the app? But they must have an Play Store account that linked to Canada to download.

And you can change to physical sim card first, get it activated and change back to eSIM. Please reply and work with CS_agent.

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

CSA_PM — Tue, 12 Aug 2025 22:47:07 GMT

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

Ricca_C — Tue, 12 Aug 2025 23:24:57 GMT

Yes, I asked for a full refund after a day of wasting time. Thank you