topic Trying to complete activation in Get Support

Trying to complete activation

Steve67 — Tue, 12 Aug 2025 21:36:02 GMT

I signed up on line today. To complete the activation, I have the app (2.4.5). A pop up is saying I don’t have the latest version when 2.4.5 is the latest version. What do I need to do?

Re: Trying to complete activation

slusagm — Tue, 12 Aug 2025 21:36:58 GMT

just close the pop-up. It will pop up even you are on the correct latest version

Re: Trying to complete activation

hTideGnow — Tue, 12 Aug 2025 21:39:33 GMT

hi @Steve67

yes, 2.4.5 is the most updated version. You should be able to close the pop-up and login to complete the activation

In case you have trouble logging in, PM support agent can help to finish the 2nd half of the activation

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Trying to complete activation

Steve67 — Tue, 12 Aug 2025 21:45:21 GMT

Appreciate the prompt response.

Re: Trying to complete activation

BKNS27 — Tue, 12 Aug 2025 21:47:24 GMT

@Steve67

If the PM app isn’t working on your phone. Have a friend or family with a newer phone download the PM app and create an account and activate the SIM but put your old SIM into their phone if you are porting your number over to PM. You don’t need to do this if you are picking a new number.

Once it is activated, they can logout of the app and you can manage your account on the website.

Re: Trying to complete activation

Steve67 — Thu, 14 Aug 2025 01:42:03 GMT

I was able to activate the account this morning. All is good. Thanks.