Need to put $20 on account NOT WORKING

Drew10 — Wed, 13 Aug 2025 00:17:49 GMT

I have been without a phone for a few days as I put $10 on and nothing happened so now I am trying to apply $20 and won't work. I have the same SIM and phone number please help

Re: Need to put $20 on account NOT WORKING

hTideGnow — Tue, 12 Aug 2025 17:05:29 GMT

hi @Drew10

PM payment system is glitchy sometimes

if you can wait, then wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

topic Re: Need to put $20 on account NOT WORKING in Get Support

Need to put $20 on account NOT WORKING

Re: Need to put $20 on account NOT WORKING