topic Re: 8b1 call cannot be completed in Get Support

8b1 call cannot be completed

Andrew1964 — Tue, 12 Aug 2025 16:38:01 GMT

8b1 call not completed

Re: 8b1 call cannot be completed

slusagm — Tue, 12 Aug 2025 16:40:39 GMT

Try reboot the phone and try Reset network settings. If you can, try the sim on another phone

or you can ask PM to reprovision the account

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: 8b1 call cannot be completed

hTideGnow — Tue, 12 Aug 2025 16:40:40 GMT

hi @Andrew1964

so, only outbound calls have problem? you cannot call any number at all?

but inbound calls and text and data work?

Try Reboot phone and try Reset network Settings first

Re: 8b1 call cannot be completed

hairbag1 — Tue, 12 Aug 2025 16:46:37 GMT

@Andrew1964

I'm able to successfully call locally and long distance...but when I dial a number that is not in service, I get the 8B1 message also rather than "this call cannot be completed as dialed.". Make sure the number you're calling is active.