topic Re: Plan help in Get Support

Plan help

TG10 — Tue, 12 Aug 2025 15:09:38 GMT

I have a current plan that I would like to keep using but for a new phone. Does anyone know how to keep an existing plan and use it with a different phone? I want to upgrade the phone that is on that plan now to a higher data level plan.
thanks

Re: Plan help

hTideGnow — Tue, 12 Aug 2025 15:12:22 GMT

HI @TG10

yes, you can keep the same plan and same number on the new phone

if you have a physical sim card, just move it from old to new phone.

if eSIM, you need to download the PM app on the new phone, login and go to Account page and Purchase sim card and choose esim

Re: Plan help

slusagm — Tue, 12 Aug 2025 15:13:46 GMT

Assuming you are using physical sim, you can just move the sim card to the new phone

and you said you want to upgrade the plan too? upgrade the plan on the existing account? just login My Account, Change Subscription and choose the new plan you want. Use Change on Renewal

Re: Plan help

computergeek541 — Tue, 12 Aug 2025 15:23:27 GMT

no need to repeat others

Re: Plan help

TG10 — Tue, 12 Aug 2025 15:27:51 GMT

What I mean is the current plan I have my son is using. I want to move him into an upgraded plan, and then use my current plan for my younger son.

Re: Plan help

softech — Tue, 12 Aug 2025 16:05:08 GMT

Direpsectful and inappropripate content removed as per terms of service
Also, the post removed earlier was justified

Re: Plan help

hairbag1 — Tue, 12 Aug 2025 16:17:11 GMT

@TG10

I'm a bit confused about your request...BUT...you can't have 2 users on the same account. Each user must have his/her own sim, their own account and a separate email address. For upgrading a plan is easy...just log in to that account and find the plan you want and select Change Now OR Change on Renewal.

Re: Plan help

TG10 — Tue, 12 Aug 2025 16:27:10 GMT

The plan I have now is only 250mb which is perfect for a new phone user.. they don’t offer this plan any more.. which is why I wanted to figure out how to still use it

Re: Plan help

hairbag1 — Tue, 12 Aug 2025 16:31:37 GMT

@TG10

easy to do. Just put that sim in whichever cell he's going to be using and it should be ok. If it's a family member, make sure he knows he must make $15 + tax payment every 30 days. (If there's Reward Points on that account, it can be redeemed and used for renewal also)

Re: Plan help

TG10 — Tue, 12 Aug 2025 16:34:08 GMT

so if o do that would the phone number go with that SIM card?

Re: Plan help

slusagm — Tue, 12 Aug 2025 16:37:17 GMT

the phone number (and account) is tied with the sim card

so, you need a new account but use the old 250 plan from the old account? sorry, this is like swapping plans between 2 accounts, can't be done

Re: Plan help

hairbag1 — Tue, 12 Aug 2025 16:48:45 GMT

@TG10 wrote:

so if o do that would the phone number go with that SIM card?

Yup...he'll have your current number.

Re: Plan help

funpig1 — Tue, 12 Aug 2025 23:06:03 GMT

@TG10

After you transfer your sim and plan to your friend, they can always change the telephone number to a different one on the same account/plan.

When you apply for a new plan with more data for yourself, you will need to get a new number. Unfortunately, you cannot recycle the number that you transferred to your friend.

Note: if you use a referral code from your $15 plan, you will get a $10 credit and you will give your friend a monthly referral point which is the equivalent of $1.