topic Re: Cancel Plan and Payment in Get Support

Cancel Plan and Payment

rainelizabeth — Tue, 12 Aug 2025 02:44:14 GMT

I accidentally bought a public mobile plan, I need to cancel the payment as well as the plan. I cannot access the app because it requires me to get a new sim before entering the app.

Re: Cancel Plan and Payment

softech — Tue, 12 Aug 2025 02:08:55 GMT

@rainelizabeth

PM is a prepaid provider and usually do not provide refund. But they could help in such situation. Please discuss with support by direct message here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Cancel Plan and Payment

BKNS27 — Tue, 12 Aug 2025 02:13:42 GMT

@rainelizabeth

How did you active an account and SIM if you are having issues with the PM app?

You can only activate an account & SIM on the PM app.

Re: Cancel Plan and Payment

rainelizabeth — Wed, 13 Aug 2025 22:08:29 GMT

I didnt activate my account or my sim.

Re: Cancel Plan and Payment

BKNS27 — Thu, 14 Aug 2025 01:31:37 GMT

@rainelizabeth

Strange because you are only charge when to create a new account and SIM. If you didn’t activate both then you weren’t charged.

Re: Cancel Plan and Payment

slusagm — Thu, 14 Aug 2025 01:38:11 GMT

@rainelizabeth wrote:
I accidentally bought a public mobile plan,

@rainelizabeth wrote:
I didnt activate my account or my sim.

@rainelizabeth

if you bought a PM plan, it means you activated an account

but if you paid, but you changed your mind and the account was not fully setup, try to ask PM for a refund. Since your account is locked, you will need support agent to help. Please send them a message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437